1. Purpose
These terms and conditions define the rights and obligations of the parties in connection with the remote or direct booking (internet, telephone or email) of services offered by our establishment, whose contact details are specified in the booking confirmation document. They govern all the steps necessary for booking and managing the booking between the contracting parties.
The customer acknowledges having read and accepted these general terms and conditions of sale, as well as the terms and conditions of sale for the reserved rate, accessible on our booking platform or communicated during the direct booking process. These general terms and conditions apply to all bookings, whether made online, by telephone, or by email.
2. Reservation
The customer chooses the services offered on our booking platform or directly from the establishment. He acknowledges having read and understood the nature, purpose and booking procedures of the services and having obtained all the necessary information to make his booking with full knowledge of the facts.
The client is solely responsible for choosing the services and ensuring they meet their needs. We cannot be held liable in this regard. The reservation is deemed accepted by the client upon completion of the booking process.
Please note: Meal provision (breakfast, picnic baskets) is strictly reserved for stays in guest rooms.
3. Booking Process
- Online: via the digital booking voucher accessible on our booking platform.
- By phone or email: directly with the establishment.
The reservation is considered formed upon receipt of the online booking voucher or written confirmation (by email) from the establishment for direct bookings.
The customer agrees to provide accurate and up-to-date information. The booking process includes, where applicable, reviewing and accepting the general terms and conditions and the terms of sale for the reserved rate, as well as the possible payment of a deposit.
4. Booking confirmation
- Online: The acknowledgement of receipt is sent by email and summarizes the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the selected rate, the reservation date and the information relating to after-sales service.
- By phone or email: The establishment confirms the reservation by email, summarizing the same information.
5. Cancellation or modification by the client
In accordance with Article L. 121-21-8 12° of the Consumer Code, the right of withdrawal does not apply to reservations of accommodation services.
The tables below outline the standard cancellation policy applied by default to our bed and breakfasts and holiday rentals. Certain specific rates may have different conditions, which will be detailed at the time of booking.
5.1. Standard conditions – bed and breakfast
Delay before arrival - amount withheld / penalty
Between 22 and 16 days: 25% of the amount
Between 15 and 9 days: 50% of the amount
Between 8 and 3 days: 75% of the amount
Between 2 and 0 days: 100% of the amount
5.2. Standard conditions – cottages / holiday rentals
Delay before arrival - amount withheld / penalty
Between 90 and 21 days: 25% of the amount
Between 20 and 9 days: 50% of the amount
Between 8 and 3 days: 75% of the amount
Between 2 and 0 days: 100% of the amount
- Prepaid or non-refundable reservations are subject to the conditions specific to the reserved rate.
- In case of no-show (non-appearance without cancellation), the deposit or the total amount may be retained according to the conditions of the reserved rate.
- All reservations are nominative and cannot be transferred to a third party, except with the explicit agreement of the establishment.
6. Consumption of the service
The customer may be asked to complete a police registration form upon arrival. Identification may be requested to verify compliance.
Any behavior contrary to good morals or public order may result in the expulsion of the customer without compensation or refund.
The client agrees to comply with the Internal Regulations . Failure to comply may result in eviction without compensation or refund.
Pets: Pets are not allowed.
Swimming pool: access is subject to weather, health, and technical conditions. No refunds or compensation are due in case of inaccessibility. Use of the swimming pool and other facilities is at the customer's own risk.
Personal insurance: "It is recommended that the client have insurance covering damage or accidents during the stay."
The report on natural and technical risks (ERNT) can be downloaded here .
7. Responsibility
The photographs and descriptions shown are not contractual. Variations may occur between the booking and the actual use of the service.
The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to the actions of a third party or the client (e.g.: Internet network unavailability, payment problems). Any irregular or fraudulent booking or payment may result in cancellation at the customer's expense.
8. Complaints
Complaints regarding non-performance or poor performance of services must be submitted in writing within eight days of departure from the establishment.
9. Price
Prices are inclusive of all taxes, in the establishment's currency, and valid for the specified period. Additional services may not be included. Local and tourist taxes are payable on site. Any changes to VAT or new legal taxes will be automatically reflected in the prices.
10. Payment
The customer provides their bank details as a booking guarantee or pays a deposit according to the conditions of the reserved rate.
- Online: payment can be made via our secure platform (Stripe, elloha.com).
- By phone or email: The deposit payment can be made by bank transfer, credit card or other means agreed with the establishment.
The balance is payable on arrival, unless otherwise specified. In case of no-show, the establishment will charge the client the full amount of the service according to the terms and conditions of sale.
11. Respect for privacy
The personal data collected is used for processing reservations and monitoring the service. It may be communicated to third parties necessary for the execution of the contract (booking platforms, payment providers).
Bank details transmitted for online payment may be transferred to countries outside the EU if necessary, with the customer's consent.
12. Convention on Evidence
The confirmed reservation and the bank details provided constitute an electronic signature with the same legal value as a handwritten signature. Computerized records are considered proof of communications, orders, and payments.
13. Force majeure
Force majeure is any external, unforeseeable, and insurmountable event preventing the performance of contractual obligations. Each party shall bear its own costs and shall not be held liable.
14. Dispute Resolution
These Terms and Conditions are governed by French law, without prejudice to the mandatory protective provisions applicable in the consumer's country of residence.
15. Completeness
These General Terms and Conditions, the terms of sale for the reserved rate, and the booking confirmation or request constitute the entire agreement between the parties. No terms and conditions of the customer may be incorporated into these General Terms and Conditions. In the event of any conflict between the booking confirmation and these General Terms and Conditions, the provisions of the confirmation shall prevail with respect to the obligation in question. The establishment may modify these General Terms and Conditions at any time and they shall apply automatically upon being published online.