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These general conditions are applicable to the rental of guest rooms and lodgings offered by Mas des Sages, 1 Grand'Rue, 30190 Aubussargues, France.

The rental contract is concluded between the service provider (Mas des Sages, Esther & Philippe Ostertag) and the tenant, hereinafter referred to as "the client".


The applicable rental conditions are those defined in this document "general conditions of sale" and in the rental contract which specifies the terms. These documents are signed during the reservation by both parties.

No modification of the terms of the contract (erasure, surcharge) will be accepted without the prior written agreement of both parties.


The client, signatory to this contract concluded for a fixed period, may in no circumstances claim any right to remain in the premises at the end of the stay. The length of stay for accommodation in guesthouses is one night minimum and one week minimum for accommodation in lodgings (unless specific contract or specific agreement with the owner).


This contract is established for a specific number of people. If the number of customers exceeds this number, the service provider is able to refuse additional customers. This refusal can in no case be considered as a modification or a breach of the contract on the initiative of the service provider, so that in the event of the departure of a number of customers greater than those refused, no refund can be envisaged.

However, additional customers may be accepted, without however exceeding the capacity of the accommodation, subject to payment of the stay price per additional person established by the service provider.Subletting is prohibited, just like renting to a third party, even free of charge, under penalty of termination of the contract.

Art 5 - RATES

The prices and rental periods are mentioned in the "Prices" section.
The rental rate is mentioned on the rental contract.
The price does not include tourist tax.


For rentals in guest rooms, the reservation becomes effective upon receipt of payment by the customer of a deposit of 25% of the total amount of the stay. The balance of the rental will be paid on the day of departure.

For rentals in a gîte, the reservation becomes effective as soon as the customer has sent the service provider a deposit of 25% of the total rental amount and a copy of the rental contract signed with the mention "good for agreement", and acceptance general conditions of sale. The balance of the rental is payable on the day of arrival.


On arrival of the customer, a 25% deposit will be requested by the service provider. This amount is applicable for seasonal contracts not exceeding four weeks, and is specified on the rental contract.

The service provider can proceed to the immediate collection of the security deposit. It will be returned within a maximum period of 15 days from the departure of the client, after deduction, where applicable, by the service provider of the amounts payable by the client for the purpose of restoring the premises, various repairs, etc.

If the security deposit proves to be insufficient, the customer undertakes to supplement the sum on the basis of the supporting documents provided by the service provider.


The customer is responsible for all damage caused by him. He must be insured by a resort type insurance contract for these various risks.

An insurance certificate will be requested from him upon entering the premises or, failing that, a declaration on honor.


The inventory and inventory will be made at the start and end of the stay by the service provider and the client.

If it is impossible to carry out the inventory upon arrival, the client will have 24 hours to check the inventory and report any anomalies to the service provider. After this period, the rented goods will be considered free of damage and the inventory conforms to the description appended to the contract at the customer's entrance.

A contradictory inventory and exit inventory must be drawn up. If the service provider finds damage, he will mention it on the inventory and exit inventory or will inform the client within a week in the event of finding after the departure of the client.


Joint ownership requires respect for others.The customer must therefore ensure the peaceful nature of the rental and make use of it in accordance with the destination of the premises.

The rental concluded between the parties may in no case even partially benefit third parties, natural or legal persons, unless the provider agrees in writing. Any breach of this clause could result in the immediate termination of the rental at the expense of the customer, the rental product remaining definitively acquired by the service provider.

Upon departure, the customer agrees to return the rental in the same state of cleanliness as that in which he received it. In case of non-compliance or obvious failure a package of 150 € will be applied.

The customer agrees not to move large furniture. All the equipment must be returned to the location in which he found it when entering the premises.

All repairs due to the negligence of the customer during the rental will be at his expense.

The rented premises exclude any professional, commercial or craft activity.

The installation of tents or the parking of motorhomes or caravans on the rented property is not authorized.


The service provider makes available to the only customers of the lodgings and guesthouses various equipment which can be used by all the customers. The rental concluded between the parties may in no case even partially benefit third parties, natural or legal persons, unless the provider agrees in writing. This rule also applies to the swimming pool.

The use of the common parts engages the responsibility of the occupants users and in particular for the swimming pool. As the property may present a certain number of risks in the event of failure to supervise, customers undertake to ensure the safety of children and all persons under their responsibility themselves.

The provider declines all responsibility for bodily injury that may occur on the property where the rental is located, in or outside the cottage or guest rooms, in the garden and especially around and in the pool.

Access to the swimming pool is only reserved for guests of lodges and guest rooms. Before entering the pool, please use the outdoor shower provided for this purpose. The swimming pool is equipped with a perimeter alarm in accordance with AFNOR NF P 90-307 standard. Access to the swimming pool is prohibited for unaccompanied children under 12 years of age. Any child or any person who cannot swim must wear appropriate equipment. It is forbidden to run around the swimming pool, to dive or to jump in the presence of young children.

Art 12 - ANIMALS

For reasons of hygiene, security and respect for other guests, animals are not accepted.


Theguest rooms and cottages are non-smoking in accordance with current regulations.


Arrivals are between 4 p.m. and 8 p.m., and departures before 10 a.m.

In the event of a later arrival, the client must inform the service provider beforehand, failing which entry into the premises cannot be guaranteed until 8 am the following day.


Cancellation at the initiative of the client

Any cancellation at the initiative of the customer must be notified by registered letter or electronic mail addressed to the service provider, at the address indicated in Art 1.

If the cancellation occurs more than a month before the start of the stay, the stay may be canceled and the deposit possibly paid will be refunded to the customer.
If the cancellation occurs less than 3 weeks before the start of the stay, 25% of the total rental is due to the service provider.
If the cancellation occurs less than 2 weeks before the start of the stay, 50% of the total rental is due to the service provider.
If the cancellation occurs less than 1 week before the start of the stay, 100% of the total rental is due to the service provider.

In the event of a shortened stay, the price corresponding to the total rental cost remains fully acquired by the service provider.

If the client does not show up before 8 p.m. on the day scheduled for the start of the stay, and after 24 hours, this contract becomes void and the provider can have his rental. The deposit remains with the provider who reserves the right to claim the balance of the price of accommodation.

Cancellation at the initiative of the service provider

When before the start of the stay, the service provider cancels this stay, he must inform the client by registered letter or electronic letter.

The client, without prejudging recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid.

If the client comes to take possession of the premises with a number of occupants greater than the number specified in the rental contract or if the client has a pet not mentioned when signing the contract or not accepted in writing by the service provider , said contract will be terminated ex officio. The deposit paid by the client remains with the provider and the entire stay is deemed to be payable by the provider.

In the event of default by the client (failure to pay the rent, bad check issued by the tenant, proven deterioration of the leased premises, complaints from the neighborhood, etc.), the service provider reserves the right to terminate the contract and keep the amount of the security deposit Whatever the cause of the termination, the entire amount of the rent remains with the service provider.


Any complaint must be made by registered letter with acknowledgment of receipt within a maximum period of 3 days from entering the premises.In the event of disagreement concerning the inventory and / or inventory and failing an amicable agreement, exclusive attribution will be made to the Courts of the place where the rental is located (Gard).